Inside Sales Representative

Job Description


Job Summary:

The Inside Sales Representative assists the Regional Sales Manager with all sales activities within the defined region of responsibility and is key to developing, strengthening, and maintaining customer relationships. This includes occasional face-to-face customer interactions, cold calling, helping the Regional Sales Manager resolve customer service issues, following up and presenting quotation activities, as well as understanding the customer applications and requirements.

Reporting to the Inside Sales Supervisor, the Inside Sales Representative is responsible for not only selling the full range of SAMSON products to achieve the company’s sales targets but also following corporate strategy and delivering customer service excellence. As quotes are generated from the Application Specialist team, it is the Inside Sales Representative’s role to present the quote as well as follow-up and provide accurate feedback that will allow the Regional Sales Manager and sales partners to generate a sale. In addition to the immediate sales opportunity, the Inside Sales Representative is required to use a holistic sales approach and is responsible for promoting the sale of other revenue streams. The Inside Sales Representative communicates within the matrix organization and uses various software tools to perform the tasks efficiently and effectively, meeting, or exceeding SAMSON’s high quality standards.

As an achievement-oriented individual, the Inside Sales Representative will find that SAMSON offers a supportive, collaborative working environment with a stable, growing, and dynamic company. All full-time, permanent positions enjoy a total rewards package that includes salary, bonus, vacation, Group RSP contributions and a comprehensive health and insurance program. SAMSON also offers extensive training to support your career, as career growth is expected and available.


Provide Customer Service Excellence:

Communicates directly and pro-actively with internal and external customers and sales partners
Manages customer expectations and contributes to a high level of customer satisfaction
Supports sales activities including but not limited to quotation presentation, follow-ups, and troubleshooting requests with team members to ensure customers are provided with the best solution

Sales Role:

Cold call, prospect and qualify companies within defined region
Track all customer interaction in the Customer Relationship Management program (CRM)
Promote and educate clients of the SAMSON portfolio of products, services, and solutions
Work towards adding SAMSON to customer Approved Manufacturer Lists (AMLs)
Attend customer visits scheduled by the sales channel, as required
Follow-up on all quotations based on company practices directly or in collaboration with sales channel
Attend webinars, meetings, and training, as required
Collaborate with sales channel partners to enhance regional coverage
Assist Regional Sales Manager with plan territory coverage in the most time efficient manner possible

Other Duties:

Comply with OHSA, company policies and procedures, and safety practices to ensure the safety of every worker performing on duty to SAMSON
Adhere to SAMSON‘s Quality standards
Participate in all company required training
Other duties as assigned by


Post-Secondary Degree or Diploma from an accredited college or university in Sales and Marketing
Ability to manage sales cycles between 6 weeks and 2 years
Advanced verbal and written communication, including strong presentation skills
Strong computer skills including excellent knowledge of MS Office
Strong Customer Service skills with a high sense of urgency
Ability to work in a team environment
Strong organizational skills to deal with occasional heavy workloads and multi-tasking within a deadline driven environment
Innovative problem-solving skills and able to adapt to changing priorities
High attention to detail
1+ years of experience in Industrial or Process Automation sales is an asset
1+ years of experience within a cold calling and prospecting sales environment is an asset
Previous experience utilizing a CRM with all customer interactions is an asset
Bilingualism (English and French) is an asset


Established in 1907, SAMSON AG has become a market leader in control valves for industrial process automation. Our technology has proven its value worldwide in a variety of industries. We are trusted in many of the world’s most challenging applications to achieve precise control with a high level of safety and reliability.

SAMSON employs over 4,300 worldwide staff and is represented in more than 50 countries by 62 independent subsidiaries and 79 engineering and sales offices to provide best in class local sales and service. The SAMSON product portfolio offers engineered solutions from a single source. With our extensive range of valves, actuators, and accessories we have the right products to suit our customers‘ requirements. Our linear and rotary control valves are carefully selected and sized to ensure reliable operation with reduced maintenance requirements. The latest in positioner technology offers precise control, seamless integration into process control systems, and advanced diagnostics to allow for predictive maintenance.

The modular design of our products allows customers to benefit from a tailor-made solution at an affordable cost. Furthermore, the interchangeability of spare parts between different valve models and sizes contributes to keeping inventory costs low. Continuous investment in research and development allows us to stay at the cutting edge of technology. With over 100 years of experience and expertise, our customers can count on SAMSON to provide robust solutions for their applications.

Starting in 1983, SAMSON entered the North American market, establishing SAMSON Controls, Inc. Canada with its first office in Markham, Ontario, which is still the site of the Canadian head office. At this Canadian office, sales, service, testing and repair, project engineering and support functions are housed to provide local Canadian support to the Canadian market.

Equal Opportunity Employer:

SAMSON Controls, Inc., Canada is an equal opportunity employer that takes pride in our diverse work environment. We do not discriminate in our recruitment, hiring, training, promotion or any other employment practices based on the race, colour, religion, sex, gender, gender identity, sexual orientation, national origin, ancestral heritage, age, marital status, disability or any other legally-protected factors.

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