Position: Customer Service Coordinator, Fulltime, Winner's/Homesense, Wonderland Rd.S.
Jenna discovered COLLABORATION working at TJX
Jenna is an outgoing people person and collaborating with her co-workers to meet customers needs is what makes her job fulfilling. We want our teams to have fun when they come to work and fostering relationships helps that happen!
What youll discover
Eligible Associates can look forward to:One-of-a-kind, inclusive cultureBenefits that take effect your first dayDedicated training and on-the-job resources to enhance your developmentMerchandise discount for yourself and eligible family members at all TJX Canada storesAssociate and Family Assistance Program to support healthy living
What youll do
Its safe to say, theres no shortage of variety in what we do. Here are some key responsibilities of the role:Supporting the store management team in the delivery of consistent and high quality customer service for both internal and external customersProviding weekly updates on objectives and identifying any issues or opportunities pertaining to customer service, service area compliance and schedulingIncorporating sales information to drive sales for given area of responsibility which includes all frontline features, fixtures and jewelry; oversees Fitting Room processesEnsuring accuracy and quality of all service area transactions as well as ensuring all service areas are properly maintained and ready for business on a daily basisTraining Associates on how to use registers, equipment, functions performed at the service desk area as well as the policies associated with each service areaFor a closer look into the role, click
What youll need
To begin your career with us, youll have:Minimum 1 to 2 years relevant experience; retail or service industry experience is preferredHigh School education or equivalent experienceExcellent problem solving and communication skills including verbal, written and active listeningExceptional Customer Service skills with ability to identify stated and unstated Customer and Associate inquiries and needs;
Strong technical knowledge of register operations
Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. By becoming a member of our TJX Canada family, youll have the full support of a diverse, close-knit group of people across our Distributions Centres, Retail Stores (Winners, HomeSense, Marshalls) and our Office locations. Are you ready to Discover Different?
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