Cashier​/Customer Service Rep

Job Description


WIN (Victoria Women In Need Community Cooperative) is a non-profit social enterprise that runs 3 resale stores and is self-funded in providing programs for women in Greater Victoria. Our programs support women along their journey between crisis, self-sufficiency, and wellness.

If you are someone who wants to make a positive difference in your community, is committed to the environment and reducing waste, is proactive, and wants to grow and develop with the organization then this is the job for you. The successful candidate will become part of a team of strong and dedicated people who work hard, are committed to a shared set of core values, and also know how to enjoy their work.

This is a hands-on position that is responsible for:

  • Providing excellent customer service; greeting customers, making recommendations, and helping them to locate the right merchandise.
  • Providing a reassuring presence and being able to calmly explain and carry out the COVID-19 safety procedure
  • Acting as team support when needed relating to customer service
  • Contributing to a supportive and inclusive team and work environment
  • Being part of ensuring that the store meets performance goals
  • Contributing to building and maintaining a positive and cooperative team working environment
  • Providing information regarding WIN and its programs and supporting program delivery
  • Acting in the role of the cashier when needed
  • Rotating stock and maintaining stock quality
  • Assisting with duties in all areas of the store including merchandising, putting stock back on the sales floor, and maintaining a clean and orderly store
  • Ensuring all WIN policies and procedures are carried out effectively
  • Maintaining high store standards and expectations
  • Skills and Experience required:

  • Resourceful, positive attitude, and an excellent communicator.
  • Excellent customer service skills, able to answer questions in a friendly and positive manner.
  • Previous experience being part of a retail team and dealing with customer service-related issues is an asset
  • Well organized with good attention to detail and a good sense of how to merchandise and rotate stock effectively.
  • Knows about and values the work that WIN does in the community must have an understanding of what WIN is all about.

  • Ability to communicate respectfully, both verbally and written.

  • Able to build empowering relationships with customers, donors, and Program Participants that reflect WINs values and vision.

  • Able to work autonomously, and use judgment, initiative, and critical thinking skills in problem-solving and communication on a case-by-case basis.
  • Accurate and dependable in working with cash/point of sale system.

  • Able to work independently and as part of a team.
  • Start Date:
    As soon as possible

    Part-Time (12-16 hrs per week)


    Friday and Saturday availability required. Availability for additional shifts as needed is also appreciated.

    Please send your cover letter and resume by email to .

    Only candidates chosen for interviews will be contacted.


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