Cashier​/Customer Service rep

Job Description


Position: Cashier/Customer Service rep-

Victoria Women In Need Community Cooperative (WIN) is a non-profit community service cooperative that provides programs to support women, trans, non-binary, and Two-Spirit people along their journey between crisis, self-sufficiency, and wellness. We run 3 resale shop locations as well as an online shop to be able to support us in funding our programs and operations. If you are someone who wants to make a positive difference in your community, is committed to the environment and reducing waste, is proactive, and wants to grow and develop with the organization then this is the job for you.

This is a hands-on position that is responsible for:

  • Providing excellent customer service; greeting customers, making recommendations, and helping them to locate the right merchandise.
  • Contributing to a supportive and inclusive team and work environment
  • Being part of ensuring that the store meets performance goals
  • Contributing to building and maintaining a positive and cooperative team working environment
  • Providing information regarding WIN and its programs and supporting program delivery
  • Acting in the role of the cashier when needed
  • Rotating stock and maintaining stock quality
  • Assisting with duties in all areas of the store including merchandising, putting stock back on the sales floor, and maintaining a clean and orderly store
  • Ensuring all WIN policies and procedures are carried out effectively
  • Skills and Experience required:

  • Ideally with 2 years of direct customer service experience
  • Resourceful, positive attitude, and an excellent communicator.
  • Excellent customer service skills, able to answer questions in a friendly and positive manner
  • Experience being part of a retail team and dealing with customer service-related issues
  • Leadership abilities, and able to remain calm in challenging situations
  • Well organized with good attention to detail and a good sense of how to merchandise stock effectively.
  • Knows about and values the work that WIN does in the community must have an understanding of what WIN is all about

  • Ability to communicate respectfully, both verbally and written

  • Able to build empowering relationships with customers, donors, and Program Participants that reflect WINs values and vision

  • Able to work autonomously, and use judgment, initiative, and critical thinking skills in problem-solving and communication on a case-by-case basis
  • Hours:
    Full Time (32-40 hours per week)-Saturday Availability is required


    1803 Cook Street

    Victoria BC- V8T 3P5

    WIN actively encourages applications from members of groups with historical and/or current barriers to equity, including, but not limited to, persons who identify as women, members of groups that commonly experience discrimination due to race, ancestry, color, religion, and/or spiritual beliefs or place of origin, Indigenous peoples, persons with visible and invisible disabilities, LGBQ+persons, Trans and gender variant persons and others with the skills and ability to engage productively with diverse communities.

    Please send your cover letter and resume by email to .

    Only candidates chosen for interviews will be contacted.


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