Director, Technical Support

Job Description



Requisition ID: 5021

Number of Vacancies: 1

Department: Engineering (20000108) - Technical Support Management (30000239)

Salary Information: $116,298.00 - $145,436.20

Pay Scale Group: 12SA

Employment Type: Regular

Weekly Hours: 35, Off Days: Saturday and Sunday Shift: Day

Posted On: January 5, 2021

Last Day to Apply: January 19, 2021

Reports to: Head of Engineering

The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud. The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."

style="font-size:1.0em;margin:0.0px">General Accountability

Reporting to the Head of Engineering, the Director - Technical Support is responsible for maintaining an effective and efficient Division to deliver Design Standards Development and Management; Technical Review Management; Contract Technical Specification Preparation; CADD System and Digital Facility Information Management; and Engineering Application Support, for the preparation of design documents of transit and transit-related systems and facilities. The Director - Technical Support is also responsible for project management, on behalf of the TTC, of the Metrolinx/TTC/City interface, for Metrolinx’s Light Rail and other transit expansion projects. The Director - Technical Support approves the release of technical documents and also represents the TTC on associated technical matters. The Director - Technical Support may be required to substitute for the Head of Engineering as required.

style="font-size:1.0em;margin:0.0px">Key Job Functions

  • Oversee and direct the work of the Technical Support Division.

  • Ensure that TTC Design Standards development and revisions are managed through proven project management methods.

  • Ensure that Design Standards technical documents are continuously updated with technical improvements from industry and from lessons learned from projects, and are reviewed by appropriate stakeholders prior to approval.

  • Ensure that Design Standards Manuals and Drawings are maintained and Design Standards documentation is secured.

  • Manage Design Standard Variances through stakeholder identification and assessment of technical justification for variances.

  • Ensure the technical design review management of the ECE Group design assignments follow Group procedures and schedules.

  • Ensure technical review submissions by third parties within 60 metres of TTC facilities are managed efficiently and receive comprehensive review by appropriate stakeholders.

  • Ensure the technical review of Design Standard documents is managed effectively.

  • Provide external developers or third parties with comprehensive and efficient technical support of their applications through provision of TTC-specific technical information, while ensuring the security of TTC assets.

  • Ensure an effective administration of the online Review Routing System, through continued user improvements, implemented with the assistance of Information Technology Services (ITS);

  • Oversee the completion of CADD and hard copy as-built contract drawings for the ECE Group work, and their documentation.

  • Ensure Capital Program contract technical specifications issued by the ECE Group are coordinated and accurate, while meeting Project Management schedule and resource commitments.

  • Ensure Capital Program contract technical specifications issued by the Engineering Department are technically complete, coordinated and accurate, while meeting schedule and resource commitments by the various Design Sections; ensuring that Project Manuals issued to Materials and Procurement for Bid purposes are technically complete, coordinated, accurate, and legally enforceable.

  • Plan, budget and project manage the CADD Project in support of TTC-wide usage.

  • Ensure the maintenance and security of the TTC’s CADD drawing database.

style="font-size:1.0em;margin:0.0px">Key Job Functions continued

  • Ensure the effective administration and service of ECE Group-specific computerized systems (project management, design and administrative computer systems), and provide liaison with ITS. Work with the user to scope out their IT requirements through needs analyses, workflow reviews, software application reviews, and other analysis tools.

  • Act as the Project Manager for the TTC as part of the multi-billion dollar Metrolinx LRT Program implementation and for other Metrolinx expansion projects.

  • Support the Head of Engineering to ensure adherence to TTC requirements documented in the Master Agreement for Light Rail projects and other agreements related to Metrolinx Transit Expansion Projects, between Metrolinx, the City of Toronto and the TTC.

  • Manage and operate effectively in a project management-focused matrix.

  • Lead the development of detailed annual Goals and Objectives for the Division.

  • Keep abreast of industry activities and technological developments related to area of responsibility.

  • Foster and maintain a safe workplace environment.

  • Promote a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. Provide leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC's commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC's policies.

  • Perform other related duties as assigned.


Apply the principles and practices of quality assuranceAudit systems, processes, and productsCommunicate in a variety of mediumsCreate and deliver presentations in various formatsDemonstrate appropriate and effective interpersonal communications through various mediaDemonstrate knowledge of the industry and / or sectorDemonstrate specialized expertise and knowledge in the assigned fieldProvide specialized consultationUnderstand and apply relevant laws and regulationsUse office technology, software and applications

style="font-size:1.0em;margin:0.0px">Education and Experience

  • A University Degree, or College Diploma in a related discipline such as Engineering or Architecture, combined with extensive and progressively responsible experience with large scale projects in a professional capacity; or a combination of education, training, and experience deemed to be equivalent.

  • Registration as a Professional Engineer or a similar professional designation in the Province of Ontario is required.

  • Project Management Professional (PMP) membership and certification an asset.

style="font-size:1.0em;margin:0.0px">Additional Requirements

  • Comprehensive knowledge of current engineering/architectural principles, methods and practices as they relate to facility design, construction and project management.

  • Broad knowledge of information technology concepts, practices and procedures, and of urban planning and urban development practices.

  • Knowledge in technical specification writing, contract administration and contract law.

  • In-depth knowledge of computer aided drawing applications, server technology and document management, technical design review and design workflow methods.

  • Familiarity with the design concepts, technologies, design issues and design standards of all design disciplines of the TTC, with experience and knowledge of the specialized requirements of transit and related systems and facilities.

  • Thorough knowledge of applicable codes and statutes.

  • Comprehensive knowledge of business administration, fiscal and human resources policies and legislation/regulations regarding safety, human rights, employment, etc.

  • Sound judgement; highly developed management, organizational, interpersonal, presentation, oral and written communication skills (report writing); excellent analytical and problem solving skills.

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQ(IA+) community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Human Resources – Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

Note: All TTC Employees are required to be fully vaccinated as a precondition of employment in accordance with TTC's Mandatory Vaccination Policy

We thank all applicants for their interest but advise only those selected for an interview will be contacted.


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