Desk clerk, hotel

Job Description


or equivalent experience

Specific Skills

Take, cancel and change room reservations

Provide information on hotel facilities and services

Process group arrivals and departures

Process guests' departures, calculate charges and receive payments

Perform light housekeeping and cleaning duties

Investigate and resolve complaints and claims

Balance cash and complete balance sheets, cash reports and related forms

Answer telephone and relay telephone calls and messages

Clerical duties (i.e. faxing, filing, photocopying)
Provide general information about points of interest in the area

Follow emergency and safety procedures

Handle wake-up calls

Provide customer service

Assist clients/guests with special needs

Maintain an inventory of vacancies, reservations and room assignments

Work Conditions and Physical Capabilities

Fast-paced environment

Work under pressure

Attention to detail

Standing for extended periods

Overtime required

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