Bilingual Customer Experience Associate, Belleville

Job Description


Amer Sports is the world’s leading sports equipment company. We offer technically-advanced equipment and products that improve the performance of active sports participants. Our major brands include Salomon, Wilson, Armada, Atomic, Suunto and Peak Performance. We know that great people are what makes our brands great. We know that teams who bring a variety of skill sets, experiences and perspectives to challenge the status quo and create game-changing products means we are doing right by the athletes and coaches we serve. And that’s why we work with each member of our team to help them dream, discover, grow and realize their own full potential. We are currently seeking a Bilingual Customer Experience Associate to join our team in Belleville, Ontario. What You'll Do: The Customer Experience Associate is a customer advocate within the Amer Sports Canada Customer Service team that works to build a strong ongoing relationship with our regional specialty dealers in conjunction with the field sales team. Daily, the CER will work to strengthen our sales relationship with our accounts across the regional specialty portfolio, working with them on order placement and review processes, inventory and substitution strategies, and streamlining the order to receipt procedures by working with the account and internal teams. This role is accountable for meeting targeted metrics and providing account relationship excellence to their assigned customer base. This position will be of interest to candidates that possess outstanding communication skills, a high level of organizational and problem solving skills, attentiveness to customers, a technical aptitude and the ability to work well independently and in a team environment. Individuals with a sporting goods background would be considered an asset. Qualified candidates will possess: At least a year of previous experience in customer service Diploma/Degree in Business, Marketing or related field Exceptional interpersonal and communication skills with the ability to work independently and communicate with multiple teams and levels within an array of brands (matrix environment) Fluent in both French and English (written and oral) Ability to quickly change priorities and focus based on business demands Attention to detail with outstanding follow-through and time management skills Ability to build relationships and foster teamwork Proficient in MS Office applications including Excel, Word and Outlook Previous experience working with SAP software and database systems This is a full time, salaried position. If this sounds like you, then please apply by forwarding your resume and cover letter. Please reference Bilingual Customer Experience Associate in the subject line of your email.

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