Technology Governance, Risk & Operations Manager

Job Description


If you believe in the same things we
do, let’s talk.

First West Credit Union is a tight-knit team of smart, friendly,
creative, skillful and passionate professionals spread across British Columbia
and beyond. We’ve come together because we believe in making a real difference
in people’s financial lives. We believe that keeping things simple, showing
leadership, and banking cooperatively can change the world for the better.

Technology Governance, Risk and Operations Manager is responsible for designing
and implementing governance, risk and operational practices and programs to
meet the technology and business strategy of the credit union. This role will
also be responsible for leading the first line of defense for technology and
cybersecurity risk management. The Manager plays a key role in business
enablement by interfacing between technology teams and business leaders to
recommend appropriate practices for generating business value through
technology. This role ensures compliance with federal regulations by developing
appropriate policies, procedures, programs and practices.

Here’s what would be included as a
part of your typical day:

Technology Governance:
Working closely with IT leadership, leads the implementation and on-going
improvements in the technology governance program for the credit union. Ensures
alignment with the organizational strategy and technology strategy, and interfaces
with leaders from risk and internal audit to ensure compliance with federal

Technology Risk
Management: Acts as the lead for the first line of defense for IT and
cybersecurity risks and is responsible for developing the risk management
framework aligned with the approach of the second line of defense. Leads
critical IT and cybersecurity risk assessments and recommends control
improvements and reporting on key risk indicators. Key areas within risk
management include vendor management, disaster recovery and cloud risk

IT Operations: Works
with IT leaders, advising on key IT operational processes and practices such as
asset management, change management, incident management, etc. Provides
oversight and guidance on key cybersecurity processes such as vulnerability
management, security awareness and incident response.

Project Management:
Liaises with project managers, leaders and sponsors to define project
governance and project risk management practices. Acts as an advisor on high
value projects and ensuring alignment with organizational processes and
procedures. Is a key advisor on initiatives within the credit union’s digital
banking ecosystem.

Agile Management:
Works with agile squads within the IT function, providing guidance on key risks
and associated mitigation actions. Acts as trusted advisor to both business and
technology leaders and provides guidance on agile governance and status reporting.

Business Enablement:
Interfaces between the IT function and various business units and ensures that
technology acts as a business enabler in the credit union, including advising
on key initiatives associated with business and technology strategy, reviewing
of appropriate external vendors and advising on on-going key operational

Required Skills, Experience & Qualifications:

Bachelor’s Degree in Technology required

Masters Degree, MBA or Technology preferred

Other Certifications, Designations or Licenses (One or more of CISA, CISM, CRISC, CISSP, PMP, Agile, ITIL) required

8 years’ experience in progressively senior positions in technology, financial services or consulting space

Extensive experience in IT, cybersecurity, risk management frameworks, IT service management & project management

Prior experience in developing technology governance, risk and operational programs

Demonstrated knowledge of IT governance and management frameworks such as COBIT

Expert level understanding of technology risk and cybersecurity frameworks such as NIST, ISO 27001, SOC 2 etc.

Good understanding of cloud solutions such as Azure or AWS

Expert level knowledge of project management and agile frameworks. A designation is preferred

Working knowledge of IT operations processes and practices. Background in ITIL concepts preferred

Strong leadership skills and business relationship management skills, with the ability to influence others within the organization and form relationships with different business units

Demonstrated written and verbal communication skills, with the ability to interact effectively with senior leadership as well as with a wide variety of stakeholders

Strong consulting and problem-solving skills, with the ability to develop customized recommendations to improve the overall effectiveness and efficiency of the organization

Why work for us?

Our employees give us a lot and we think it’s only right to give something back. We offer a total rewards package that includes:

  • A competitive base salary plus performance-based incentive compensation and annual merit pay increases
  • Flexible benefits as well as retirement benefits
  • Vacation time, a flexible “Day4U”, and the ability to purchase up to 5 additional flex days
  • Other financial perks such as waived or reduced financial service fees, reduced rates on personal loans, mortgages, and vehicle leases, and no-interest loans to buy computers or fitness equipment for home use

But most of all, we’re invested in our local communities. Our initiatives are far-reaching with a special focus on raising food, funds and awareness for our local food banks. We volunteer and employees can be provided with paid time off to volunteer their time to assist in serving an organization.

What’s your place in the First West story? Apply now and let’s find out together.

First West regrets that only candidates selected for an interview will be contacted.

Diversity & Inclusion

First West Credit Union is committed to diversity and inclusion. Our goal is to create an inclusive, accessible environment for our candidates and employees that reflects the communities in which operate. If you require an accommodation for the recruitment or interview process (including alternate formats of materials, accessible meeting rooms or other types of accommodation), please let us know and we will work with you to meet your needs


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