Représentant du Service Client Bilingue - Italien-Anglais

Job Description


Bilingual Customer Service Representative - Italian-EnglishAt TTEC, we’re all about the Human Experience. Elevated. As a Bilingual Customer Service Representative – Italian -English working remotely, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience (including Great Place to Work® – Canada) and company culture. This position is open to residents of Canada (except Alberta). What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll Answer incoming communications from customers Provide stellar customer service Conduct research to provide answers for customers to resolve their issues What You Bring to the Role Fluent in Italian and English 6 months or more of customer services experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Computer savvy Eligibility to work in Canada What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career growth and lots of learning opportunities for aspiring minds And yes...all the competitive pay, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you A Bit More About Your Role We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team. About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

There is something wrong with this job ad? Report the error