Office Clerk

Job Description


Position: Post Office Clerk FT
1212 Douglas Street, Victoria, BCApply


1212 Douglas Street, Victoria, British Columbia, V8T 4L2

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?


To provide prompt and superior customer service at the retail postal outlet.


Customer Service

Provides superior and efficient customer service

Answers enquiries and resolves customer complaints regarding postal services

Abides by the customer service program (SERVE) as prescribed by Canada Post Corporation

Maintains a neat and organized postal service area and presents proper image to public according to Uniform Policy and Dress Code Guidelines (eg. clean appearance, approved uniform, name badge)

Ability to upsell and recommend postal services and promotions to all customers

Loss Prevention

Ensures loss prevention systems and procedures are performed according to guidelines

Controls cash, money order, and stamp inventory in accordance with prescribed cash handling policies and procedures

Maintains proper security of cash and mail


Assists in maintaining and controlling the inventory of stamps, money orders, registered mail, etc. in compliance with the policies and procedures of Shoppers Drug Mart and Canada Post Corporation
Maintains and controls the cash register in the department in compliance with policies and procedures

General Complies with all health and safety regulations

Complies with all store policies and procedures

Complies with loss prevention policies and procedures and ensures they are executed in the department

Perform other duties as required including Cash duties

QUALIFICATIONSPlanning, Judgement and Decision Making

Problem solving to ensure customer satisfaction

Plan work to maximize efficiency and minimize costs

Troubleshoot cash and tally differences

Experience with registration and postal authorization issues


Customer service oriented

Effective verbal and written communication skills

Computer literate

Register Skills

Organized and detailed oriented

Efficient time management skills

Ability to work in a fast pace environment

Ability to work independently and as part of a team

Commitment to providing customer service

WORKING CONDITIONSAbility to work flexible shifts which may include nights and weekends

PHYSICAL REQUIREMENTSAbility to lift up to 50 pounds

Ability to climb ladder

The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.


WRTLWhy work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nations evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.In addition, we believe that compliance with laws is about doing the right thing.

Upholding the law is part of our Code of Conduct it reinforces what our customers and stakeholders expect of us.


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