Job Title Customer Service
Category Customer Service Representatives
As a Front Desk Agent you are authorized to exceed guest expectations and maximize room revenue each and every shift. You will achieve excellence by making business decisions that are focused on upholding the highest standards in guest service, while delivering against key financial goals and performance metrics for the department. We commit to giving you the training, tools, support and feedback required to be successful; achieving excellence is up to you.
Front Desk Agents perform some or all of the following duties:
The Front Desk is the pulse of the hotel, the front line of all guest services, operating 24 hours a day, 7 days a week, and 365 days a year.