Front Desk Administrator - Restore Rehabilitation and Wellness
We are currently looking for a Front Desk Administrator to join our team. The individual will have a charismatic and dynamic personality along with relevant experience and a strong ability to multi task.
Restore Rehabilitation and Wellness asks of you : Be ready and willing to start March 1, 2021 Friendly, professional, personable Comfortable talking to and dealing with patients Detail-oriented and organized Self-driven and motivated Willing to take direction, but also work independently Willing to work as a team Previous experience in an administrative position and/or customer service role.
Front Desk Administrator Responsibilities and Duties of this Position Include: Greeting and checking patients in at the front desk when they arrive Offering patients water when they arrive Ensuring all patient information inputted into Jane accurately Ensure patient has filled out an intake form prior to appointment Answering the phone Scheduling and rescheduling patients for appointments Interviewing patients for brief case histories in advance of appointments Appointment confirmation calls/emails when necessary Follow up calls to patients as indicated by the practitioner Communicating with patients and practitioners via email/phone Slack - inter-clinic communication system for staff/practitioners Operating computer software and office equipment Manage electronic medical records and charts while maintaining patient confidentiality Processing direct billing insurance claims Processing payment for treatments Transferring lab results to the appropriate clinician through Jane Maintaining and ordering supplies for the front desk Communicate with practitioners about any changes in schedule Keep track of patients on the waitlist, call as needed End of day reports
Front Desk Administrator Must Haves: Completion of a high school diploma A minimum of 2 years recent related office experience. Excellent computer skills, proficient in the utilization of Microsoft Word and Excel. Minimum 80wpm keyboarding skills Completion of a recognized administrative/office assistant program is an asset.