Front Desk Administrator - Restore Rehabilitation and Wellness

Job Description


Front Desk Administrator - Restore Rehabilitation and Wellness

We are currently looking for a Front Desk Administrator  to join our team. The individual will have a charismatic and dynamic personality along with relevant experience and a strong ability to multi task.

Restore Rehabilitation and Wellness asks of you :

  • Be ready and willing to start March 1, 2021
  • Friendly, professional, personable
  • Comfortable talking to and dealing with patients
  • Detail-oriented and organized
  • Self-driven and motivated
  • Willing to take direction, but also work independently 
  • Willing to work as a team 
  • Previous experience in an administrative position and/or customer service role.
  • Front Desk Administrator Responsibilities and Duties of this Position Include:

  • Greeting and checking patients in at the front desk when they arrive
  • Offering patients water when they arrive
  • Ensuring all patient information inputted into Jane accurately
  • Ensure patient has filled out an intake form prior to appointment
  • Answering the phone
  • Scheduling and rescheduling patients for appointments Interviewing patients for brief case histories in advance of appointments
  • Appointment confirmation calls/emails when necessary
  • Follow up calls to patients as indicated by the practitioner
  • Communicating with patients and practitioners via email/phone Slack - inter-clinic communication system for staff/practitioners
  • Operating computer software and office equipment
  • Manage electronic medical records and charts while maintaining patient confidentiality
  • Processing direct billing insurance claims
  • Processing payment for treatments
  • Transferring lab results to the appropriate clinician through Jane
  • Maintaining and ordering supplies for the front desk
  • Communicate with practitioners about any changes in schedule
  • Keep track of patients on the waitlist, call as needed
  • End of day reports
  • Front Desk Administrator Must Haves:

  • Completion of a high school diploma
  • A minimum of 2 years recent related office experience.
  • Excellent computer skills, proficient in the utilization of Microsoft Word and Excel.
  • Minimum 80wpm keyboarding skills
  • Completion of a recognized administrative/office assistant program is an asset.

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