French Bilingual Customer Service Representative

Job Description

Description

Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from Ontario or Quebec? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role.

This role offers full-time hours.
** Please note, this role is working from home.

You will need a high-speed internet connection via an Ethernet wire
** The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.

There will be a high volume of phone calls in this role, with most calls lasting 5 minutes.

- Hours of operation for this role are 6.30 am to midnight;
Monday to Sunday.

You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week.

- Salary: $39,500 for French and English bilingual candidates.

If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: sophie.hickles with the subject "French Bilingual Inbound Customer Service "
** Whilst we appreciate all applications, only qualified candidates will be contacted.

Advantages
- Work with a huge Canadian company with an excellent culture
- Learn about the financial industry
- An industry-leading company
- Full-time role (40 hours a week, 5 days a week!)- th
- Working as part of a super friendly and cohesive team- Salary: $39,500 for French and English bilingual candidates.

- Permanent role
- Employee Share Ownership Program
- Canada Pension Defined Contribution Component
- Recognition Rewards
- Employee discounts
** Please note, this role is working from home.

You will need high-speed internet connection via an Ethernet wire
** Responsibilities
- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email
- Provide a high level of product knowledge to help resolve any issues or concerns
- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets
- Meet all internal targets/call center KPIs
- Liaise with all other internal departments to help provide an excellent customer experience
- Handle any and all escalationsQualifications

- Must be fluent in both French & English

- Must have excellent communication skills and an upbeat, can-do attitude!
- Customer service experience, ideally in a fast-paced environment is a must!
- Excellent communication skills both written and verbal
- Can work well as part of a large team, remotely

- Must be able to work from home with a hard-wired, Ethernet connection

Summary

The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.

There will be a high volume of phone calls in this role, with most calls lasting 5 minutes.

- Hours of operation for this role are 6.30 am to midnight;
Monday to Sunday.

You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week.

- Salary: $39,500 for French and English bilingual candidates.

If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: sophie.hickles with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week!

This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.
 
 
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