Customer service/Rental

Job Description

Description

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Summary

The Customer Service Coordinator II will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow up, and maintenance file management. Assist with cost savings and customer retention across area.



Essential Functions





Customer Service: improve the quality and consistency of customer communications and meet customer's expectations

Perform customer relationship activities to include customer interface, issue resolution, and customer satisfaction

Execute customer communication protocol as it pertains to PM scheduling and follow up, breakdowns and vehicle status updates Work Flow Management: enhance branch productivity through effective work scheduling and planning

Create repair order tasks and update work planning sheet

Review maintenance reports to identify and schedule preventative maintenance, repair campaigns, and vehicles requiring follow-up

Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements

Coordinate outside repair with vendors and customers Parts Management: contribute to cost containment through effective inventory planning and warranty

Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice, and coordinating parts pick-up and delivery

Make recommendations on min-max levels to the inventory planning team

Manage parts obsolescence

Ship warranty and return parts

Organize and ensure cleanliness in the parts room Administrative

Effectively handle all incoming shop calls

Clerical duties within the shop operations which include vehicle maintenance files

Process all Accounts Payable

Create repair orders for technicians





Additional Responsibilities





Performs other duties as assigned.

Acute attention to detail

Ability to communicate effectively, both verbally and in writing

Effective phone skills

Strong organizational, prioritizing, and multitasking skills

Proven ability to make good decisions in a fast moving environment





Skills and Abilities





Strong computer skills to include spreadsheet and word processing software packages required





Qualifications





H.S. diploma/GED

Two (2) years or more customer service with issues resolution experience required required





DOT Regulated: No



Job Category: Operations and Support



Ryder is an equal opportunity employer. We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities.



In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply please contact us at 905-302-3924.



Ryder est un employeur offrant l’équité en matière d’emploi. Nous valorisons la diversité et l’inclusion en milieu de travail et nous encourageons tous les candidats qualifiés à postuler, y compris les femmes, les minorités visibles, les autochtones et les personnes avec un handicap. (L'emploi du genre masculin dans ce texte ne se veut pas discriminatoire et n'a pour but que de l'alléger)



Conformément à son engagement envers la diversité et l'inclusion, Ryder accueille et encourage les candidatures de personnes handicapées. Des accommodements peuvent être proposés sur demande pour les candidats qui participent à toutes les sphères du processus de recrutement, de sélection et d'évaluation. Si vous nécessitez un accommodement, veuillez informer le représentant des ressources humaines de la nature de l'accommodement souhaité afin que nous puissions discuter de vos besoins avec vous. Si vous avez besoin d'assistance pour postuler, veuillez nous appeler au 905-302-3924.



Job Seekers can review the Job Applicant Privacy Policy by clicking HERE.



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