Customer Service Supervisor

Job Description


Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career?We are looking for a highly motivated, enthusiastic team player to join our Whitehorse (Rentals), YT as Customer Service Supervisor. This is a Regular, Full Time position.The primary focus of the CSR Supervisor is customer service. This role is responsible for ensuring all customers are treated with respect and integrity; ensuring a smooth book-in process by under promising and over delivering.WHY JOIN OUR TEAMWe offer our team members many benefits to help them achieve their goals and support our company culture. We are looking for team members who align with our Values and who are Humble (emphasize team over self), Hungry (thinking about the next opportunity for success) and Smart (good judgement and intuition about group dynamics and the actions of their words). In return, we offer: Opportunities for career growth and developmentCompetitive Healthcare Benefits PackageEmployer matching RRSP programCorporate discounts on computers, flights, hotels, etc.Employee/Family Bursary ProgramFriendly and supportive work environment and an ambitious teamDiscounts on RV purchases, rentals and partsCompany events focused around social action and getting together as a team Job Responsibilities include but are not limited to: Adhere to the company Mission & ValuesSupervision of front-end customer service teamEnsure smooth operation and execution of the customer experienceTaking initiative and owning processes that improve both our customer service levels and the overall performance of the locationCo-ordinate, assign and review workAddress customer comments and resolve any issues or concernsIdentify training needs and train workers in job duties and company policiesAssist with interviewing, hiring, and training Customer Service TeamAssist with annual employee development reviewsResponsible for a safe and clean work environmentWork closely with the Production Supervisor on the upcoming and current delivery scheduleIn coordination with the Production Supervisor:Maintaining and reviewing customer records, identify areas of opportunity, coordinate flow of pick ups and drop offs, assist with seasonal operational needs of the Rental’s DepartmentEnsure maximum production while controlling costs and maintaining positive employee relationshipsFlexibility to work outside normal work hours/weekends, as requiredOther tasks as assigned by management Requirements Be a person of integrity and always make a positive contribution to your work environmentBe reliable, punctual and hard-workingHave excellent customer service and communication skillsHave a friendly outgoing personality and love working with an international clientele Must be Fluent in English(German and/or Dutch or additional languages is an asset)Be confident working in a fast-paced environment and meeting tight deadlinesCare about people and have a desire to be part of a team who cares deeply about making customers' vacation dreams come true Interpersonal Skills Requirement Ability to motivate, coach and mentorGerman and or Dutch language is an assetLeadership capabilityExcellent communication skillsAbility to influence all levelsTact and diplomacyStrong organizational skillsTeam playerOrganizational and priority-setting skillsProblem-solving and analytical skillsAbility to multi-taskService oriented Fraserway RV is part of Canada’s largest vertically integrated RV Company, with full-service dealerships spanning coast to coast. As the place for everything RV, we help our customers feel at home wherever they are on their RV adventure. We are industry leaders in selling, servicing, and renting recreational vehicles across Canada, and as a team do everything possible to ensure our customer’s vacation dreams are realized.If you know this is the position for you, we would like to hear from you. Please submit your application with a copy of your resume and cover letter to be considered.HP#

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