Customer Service Representative

Job Description


Are you looking for an exciting new opportunity to showcase your skills? Here's the perfect chance, within the greatest global logistics company! Your Role The Customer Service Representative is accountable for maintaining excellent service levels for our internal and external customers through accurate data entry, continuous process improvement and the prompt resolution of issues. Your Responsibilities • Respond knowledgeably and courteously to incoming calls and customer inquiries;• Communicate with carriers; • Communicate with customer and customer suppliers.• Provide updates on order inquiries• Responsible for managing claims and investigation flow ups.• Assist other Customer Service Representatives in daily tasks;• Manage Service KPI’s and reporting metrics;• Expedite rush order requests and follow up;• General administration task in supporting shipment document flow;• Work on and execute tasks on customer systems;• Manage order exceptions to last minute customer requirements;• Promotes safe work environment and support EHS policies;• Work with Supervisor and Management team to enhance service levels;• Coordinate shipments additional shipments with transport department;• Ability to manage high call and business process volumes;• Coordinate  / data input details for client KPIs around transport services;• Comply with GMP requirements as applicable to ensure that all quality and regulatory requirements of Health Canada and otherapplicable authorities and client requirements are met.• Pursue continuous improvement initiatives to drive increased productivity and service levels;• Prepare client invoices;• Other duties as assigned. Your Skills and Experiences Professional experience required:1-3 years’ experience in the contract logistics field.Knowledge required:•    Operational, clerical and/or administrative experience relative to freight traffic;•    Excellent communication skills (both oral and written);•    Good planning and organization skills; ability to multitask and be a self-starter;•    Ability to maintain focus work on multiple projects and deadlines;•    Dangerous Goods Regulations (DGR) certificate is considered an asset; CIFFA I + II certificates is considered an asset;•    Advanced computer skills, including full proficiency with Microsoft Office Suite (Advanced Excel).Education required:•    College diploma or University degree in business is preferred;Skills required:- Proactive and customer focused, - Strong oral and written communication skills- Effective presentation and customer relations skills, with excellent listening skills- Outstanding organizational skills- Good analytical skills with attention to detail- Goal oriented, self-disciplined, and self-motivated to produce results - Ability to work well in a fast paced environment- Excellent problem solving skillsThis job is not eligible for international relocation support or work permit sponsorship.   Good Reasons to Join We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.

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