Customer Service Representative

Job Description


Randstad is Hiring Customer Service Representative in Ottawa!Do you want to pursue a career in call center? Are you fluent in English and French (Bilingual) ? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of January 17th, 2022What(Job title)?- Customer Service Representative (Call Center Setting)Where?- Work from home (Ottawa)When?- Training starts January 17th, 2022Hours of Operation:Monday - Friday7:00 AM - 11:00 PM (rotational shifts)Pay rate:$17.50/hourAdvantages- One of the fastest growing call centers in Canada- Chance to work in retail industry- Opportunity to gain call center experience and customer service experience- Great work culture & work/life balance- Career progression opportunities.-Ability to learn new skills/concepts and apply this knowledge quickly and accurately.-Advanced knowledge of PCs and familiarity with system navigation.-Positive attitude and demonstrated ability to get along with others.-Professional, empathetic and naturally caring conversational style.-Display tact and diplomacy in handling all levels of customer interaction.-Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.-Ability to work all required shifts.Responsibilities-Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.-To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.-Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.-Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.-Remain current on program and product information by being committed to continuous learning.-Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.Qualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service an asset- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availabilityHere's how you can apply:- Apply directly on Email your resume to with subject line "Customer Service - Ottawa"SummaryAs a Customer Service Representative you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!Customer Service Representative$17.50 per hourJanuary 17th, 2022

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