Customer Service Representative

Job Description

Description

Job Description

Role:

Customer Support Associate

Location:

Riverview NB

JOB DESCRIPTION:

A customer support associate is the primary contact for customers, responsible for customer service and/or pre and post sales problem resolution, technical troubleshooting, product assessment and service option recommendations. This role requires to interact directly with end-consumers, re-sellers, factory stores, distributors, dealers, repair facilities and field sales force regarding product support issues and solutions. A customer support associate needs to consistently apply customer service communication engagement skills and in-depth knowledge of products, audio/wireless/networking technologies, procedures, and alternatives to assess customer needs and resolve issues thereby building a solid and satisfied customer relationship.

Ultimately as a customer support representative we want to drive inspiring connections with the end user to help build their overall experience and relationships with the Brand.

SPECIFICATIONS AND

QUALIFICATIONS:

High school diploma or equivalent documentation. At least 1 year call center (inbound/outbound voice) experience in English, preferably in retail. Experienced in retail sales considered an asset. Technical

Experience with apps on mobile devices, Bluetooth and Streaming Music Services is preferred Proficient with written and spoken English.

ROLES AND

RESPONSIBILITIES:

As a Customer Support Professional, you will be handling calls from customers requiring assistance on order status, changing orders, pre-sale questions, and general customer support inquiries, and clarification, while providing world class customer service, this will include providing basic troubleshooting support. Inspiring callers with new promotions and the companys products by being enthusiastic about the Brand. Provide tailored resolutions based on customers needs and lifestyle.

Ensure highest level of customer service and satisfaction is being delivered on all calls. Be able to use defined escalation paths at appropriate times for timely customer issue resolution. Capable to find appropriate solutions in a Knowledgebase adhering to company policies and procedures. Adhere to schedules (breaks and attendance).ESSENTIAL SKILLS /

COMPETENCIES:

Persuasive speaking and interpersonal skills:

Able to understand customers needs and add value by educating and exciting them about new products and promotions. Highly energetic and self-motivated:

Able to maintain a positive attitude despite customers objections, while continuing to be enthusiastic about the products. Customer Focus:
Taking actions to exceed customer expectations. This includes asking accurate questions, identifying customer needs, and following up to ensure the customer was satisfied with the results. Multi-Tasking:
Accurately and efficiently perform multiple actions while using multiple platforms and systems without losing focus and without impacting customer satisfaction. Efficient:
Quickly interpreting and then responding to information. This includes quickly understanding the customers issues and needs and providing an appropriate response in a timely manner. This also includes the ability to efficiently navigate multiple operating systems simultaneously to find resolutions and update information. Sales motivated:
Inspiring customers decisions by creating an environment in which the needs of the customer are being matched to the products and services provided; creating a positive impact on the customer and maintaining their ongoing business. Adaptable, flexible and open to feedback.

Company Description

E-Solutions Inc. is a 15-year-old company having 15 Global Offices across 5 Nations and with more than 1000+ IT & Software professionals. Working on cutting-edge technologies, we are serving 100+ Fortune
2000 companies globally.
 
 
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