Customer service coordinator

Job Description


Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. You are the driving force behind our company. Start your career with Ryder today! Summary The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management. Shift Hours: 2:00 PM to 10:30 PM Wage: $16.50 - $17.00 per hour Type of Work: Full-time, permanent, Why Ryder: Annual Merit increase Health Benefit after 30 days RRSP and stock options Friendly and dynamic working environment Employee perks and discounts Internal Opportunities for growth Responsibilities: Effectively handle all incoming shop calls. Clerical duties within the shop operations, which include vehicle maintenance files. Improve the quality and consistency of customer communications and meet customer's expectations. Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction. Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates. Improve the quality and consistency of customer communications and ensure customer's expectations are met. ​Drive improvement of Customer Satisfaction (CSI) scores. Enhance branch productivity through effective work scheduling and planning. Create repair order tasks and update work planning sheet. Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up. Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements. Coordinate outside repair with vendors and customers Provide a resource that allows the management team time to effectively manage shop operations. Contribute to cost containment through effective inventory planning and warranty. Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and delivery. Make recommendations on min-max levels to the inventory planning team. Manage parts obsolescence. Ship warranty and return parts. Organize and ensure cleanliness in the parts room. Process all Account Payable. Create repair orders for technicians. ·Performs other duties as assigned. Qualifications H.S. diploma/GED required. Three (3) years or more Customer Service with issues resolution experience required. Strong computer skills including spreadsheets and word processing software advanced required. Detail oriented with excellent follow-up practices. Strong verbal and written communication skills. Apply effective phone skills. Capable of multi-tasking, highly organized, with excellent time management skills. Flexibility to operate and self-driven to excel in a fast-paced environment. Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors) Ability to work independently and as a member of a team Strong computer skills including spreadsheets and word processing software advanced required Job Category: Operations and Support Ryder is an equal opportunity employer. We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities. In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply please contact us at 905-302-3924. Ryder est un employeur offrant l'équité en matière d'emploi. Nous valorisons la diversité et l'inclusion en milieu de travail et nous encourageons tous les candidats qualifiés à postuler, y compris les femmes, les minorités visibles, les autochtones et les personnes avec un handicap. (L'emploi du genre masculin dans ce texte ne se veut pas discriminatoire et n'a pour but que de l'alléger) Conformément à son engagement envers la diversité et l'inclusion, Ryder accueille et encourage les candidatures de personnes handicapées. Des accommodements peuvent être proposés sur demande pour les candidats qui participent à toutes les sphères du processus de recrutement, de sélection et d'évaluation. Si vous nécessitez un accommodement, veuillez informer le représentant des ressources humaines de la nature de l'accommodement souhaité afin que nous puissions discuter de vos besoins avec vous. Si vous avez besoin d'assistance pour postuler, veuillez nous appeler au 905-302-3924. Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. \#wd

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