Customer Service Chat Agent​/Bilingual

Job Description


Position: Customer Service Chat Agent (Bilingual)
VidCruiter is a Moncton-based software company that has developed an innovative hiring platform that helps organizations all over the world hire better quality employees in the fastest and most cost-effective way possible. The platform's flexibility enables VidCruiter to serve a variety of clients that range from small recruiting firms, up to Fortune 500 companies.

VidCruiter is looking for a self-motivated Customer Service Chat Agent who is passionate about customer service and has a genuine interest in innovative technologies. The primary responsibility of the Customer Service Chat Agent will be providing customer service support, applicant support, project management assistance, and other general duties as directed by a Senior Customer Success Manager. The main goals are to act as an internal communication point person for all key account activity, including all account administration requirements, and a consultant to clients by providing value-driven proposals, training, and product knowledge.

The Customer Service Chat Agent will work directly with the Customer Success and Applicant Support teams. Role Specific Details

Shift: Mon-Friday 4:30pm - 1amType:
Full-Time (40 hours per week)
Pay Range: 55,000-65,000 Annually.

Salary & Benefits

Compensation will include a competitive salary based on experience.

Includes a full benefits package of health, dental and life insurance.

Includes vacation package.

Perks & Opportunity

Unlimited career growth opportunity and chance to make an impact.

Positive & constructive environment in a semi-casual office setting.

Downtown Moncton office with free coffee, snacks, and free parking.


Operate as the lead point of contact for all customer service matters specific to clients.

Answer client's chat requests live chat portal, emails, and phone calls.

Work in collaboration with the sales and engineering teams to ensure that proposed offerings and services meet customers' business technology needs.

Keep customer information and contact activity current in the CRM system.



College degree or a minimum of two years of professional work experience.

Proven account management and other relevant experience.

Proficient in Microsoft Office, Google Docs, Gmail, and general computing

High level of diplomacy, sound judgment, and discretion when dealing with clients.

Previous chat service or software job experience is a plus, but not required.

Able to perform work from the office (Moncton, NB)
Bilingual (English/French).Submit Proof of


Protected B-Reliability Status

Head Office


100 Cameron St, Suite 4000

Moncton, NB, Canada, E1C 5Y6

Our Mission:

Help our clients build a customized recruitment process that delivers the highest quality employees most efficiently and cost-effectively.

Celebrate Success:
We take pride in what we do, and it shows! We are pleased to announce for the 6th quarter in a row that we have been recognized by G2 in the following categories for Winter 2021:

Best Support Leader Easiest to do Business WithBest Meets

Requirements Stop counting the days; start making your days count. If you want to collaborate with our team of experts and contribute towards our success and be recognized for your work, then VidCruiter is the place for you! Join our team today and experience an opportunity like never before!

Want To Know More? We don't blame you!

The following link will direct you to a post published by the Founder of VidCruiter and Council member with Forbes, Sean Fahey. In his post titled "Five Lessons Learned from The Waves Of Change In 2020," he enlightens us on how the challenges brought on by COVID-19 are not seen as an obstacle but instead present us with opportunity. To read more, click on theWe thank all applicants for their interest, only those selected for interviews will be contacted.

VidCruiter is committed to ensuring, equal employment opportunity regardless of sex, race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We consider qualified applicants and will meet the needs of those requiring reasonable accommodations. If you have a special need that requires accommodation during any stage of your recruitment process, please email our HR Team at careers.

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