Customer Experience Agent Major Bank

Job Description

Description

Position: Customer Experience Agent for Major Bank
As a Customer Service Representative, you'll have the opportunity to help people every day on behalf of the best companies you already know and love. We'll teach you the skills you'll need to succeed and provide a path for you to do so. In fact, many of our site directors and operations managers began as customer service agents themselves!

What you'll be doing

You will use your positive attitude, your caring nature and your top-notch customer service skills to make an impact on your customers' day. Your main responsibilities will include:
Talking to customers over the phone, email or chat to resolve their questions or concerns Accurately document and update customer records in the computer system Upsell products or services to customers, if appropriate Remain calm and helpful even when dealing with upset customers Escalate customer complaints and/or calls to your manager when necessary Provide feedback and recommendations to your manager on ways the company can improve Perform other duties as assigned by your management team

Why you'll want to join the Alorica team 100% paid training Performance bonuses Competitive pay Health & dental benefits Retirement savings plan Paid time off A great team environment with supportive co-workers You'll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometown You'll feel empowered to do things the right way amid a culture of high personal and business integrity There's real opportunity to learn, grow and advance your career (we love promoting from within here) We're a strong, global company that truly cares about our local communities Who we're looking for The best fit for this job is someone who:
Has a High School diploma or General

Education al Development (GED) certificate Previous customer service and/erred Has good computer skills, including Microsoft Office Possesses excellent communication skills Cares about helping their customers Is team-focused Has the ability to multitask well Can adapt to a flexible schedule Is positive and can handle stress Can maintain the highest level of confidentiality

Work Environment Office environment.

Ability to lift and/ds with or without accommodation.
Equal Opportunity Employer - Vetrian/disabled Are you ready to help your customers every day while also strengthening yourself and your career? If so, apply now to join the Alorica team!
This position has potential to work at home, after training and performance met The Company is compliant with the Accessibility for Ontarians with Disabilities Act (AODA).
 
 
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