Cashier/Customer Service Rep

Job Description


WIN (Victoria Women In Need Community Cooperative) is a non-profit social enterprise that runs 3 resale stores and is self-funded in providing programs for women in Greater Victoria. Our programs support women along their journey between crisis, self-sufficiency, and wellness.

If you are someone who wants to make a positive difference in your community, is committed to the environment and reducing waste, is proactive, and wants to grow and develop with the organization – then this is the job for you. The successful candidate will become part of a team of strong and dedicated people who work hard, are committed to a shared set of core values, and also know how to enjoy their work.

This is a hands-on position that is responsible for: 

  • Providing excellent customer service; greeting customers, making recommendations, and helping them to locate the right merchandise.
  • Providing a reassuring presence and being able to calmly explain and carry out the COVID-19 safety procedure
  • Acting as team support when needed relating to customer service
  • Contributing to a supportive and inclusive team and work environment
  • Being part of ensuring that the store meets performance goals
  • Contributing to building and maintaining a positive and cooperative team working environment
  • Providing information regarding WIN and its programs and supporting program delivery
  • Acting in the role of the cashier when needed
  • Rotating stock and maintaining stock quality
  • Assisting with duties in all areas of the store including merchandising, putting stock back on the sales floor, and maintaining a clean and orderly store
  • Ensuring all WIN policies and procedures are carried out effectively
  • Maintaining high store standards and expectations
  • Skills and Experience required:

  • Resourceful, positive attitude, and an excellent communicator.
  • Excellent customer service skills, able to answer questions in a friendly and positive manner.
  • Previous experience being part of a retail team and dealing with customer service-related issues is an asset
  • Well organized with good attention to detail and a good sense of how to merchandise and rotate stock effectively.
  • Knows about and values the work that WIN does in the community – must have an understanding of what WIN is all about.
  • Ability to communicate respectfully, both verbally and written.
  • Able to build empowering relationships with customers, donors, and Program Participants that reflect WIN’s values and vision.
  • Able to work autonomously, and use judgment, initiative, and critical thinking skills in problem-solving and communication on a case-by-case basis.
  • Accurate and dependable in working with cash/point of sale system.
  • Able to work independently and as part of a team.
  • Start Date: As soon as possible

    Hours: Part-Time (12-16 hrs per week)

    Shifts: Friday and Saturday availability required. Availability for additional shifts as needed is also appreciated.

    Please send your cover letter and resume by email to .

    Only candidates chosen for interviews will be contacted.


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