Job Title Customer service
Category Customer Service Representatives
Location:9925 78Th Street, Peace River, Alberta, T8S 1Z9Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.Why this role is important? SUMMARY: Maintain excellent customer service and checkout area for prompt and accurate processing of the customer's order.DUTIES & RESPONSIBILITIES:CUSTOMER SERVICEProvides excellent customer service and positively engages with all customersMaintains a neat and organized checkout areaGreets all customers and displays warm demeanorAccurately scans or enters product dataAccurately accounts for cash and coupon, lottery, and PC OptimumAsks for customer's PC Optimum Card during each transactionAnswers inquiries regarding location of product, rain-checks, refunds, PC OptimumMERCHANDISINGEnsures proper documentation completed with respect to customers receipt and return of goodsCompletes merchandising tasks as directed and maintains efficient flow of merchandise from backroom to sales floorMerchandises and maintains designated areas (i.e. facing, signing, labeling, etc)Advises appropriate person regarding stock outs/shortagesPerforms stock counts and orders for designated areasLOSS PREVENTIONEnsures loss prevention Standards are followedControls cash, lottery, and stamp inventory in accordance with prescribed cash handling policies and proceduresMaintains proper security of cash and merchandiseGENERALPresents proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge)Complies with all health and safety regulationsComplies with all store policies and proceduresEnsures the standards of housekeeping and image are maintainedPerform other duties as requiredCompletes all training and new initiatives on SDMUQUALIFICATIONSPlanning, Judgement and Decision MakingBalance teamwork and efficiency in processing the customer orderOrganization and neatnessCope with register and credit authorization issuesDetermine customer satisfactionEfficiency in processing the customer orderTroubleshoot cash issuesEXPERIENCEStrong computer and register skillsWell organized with ability to record keep Detail orientedAbility to provide a proactive approach in customer service and problem-solvingEffective verbal and written communication skillsAbility to work independentlyAbility to function as part of the team in a fast paced environmentCommitment to providing customer serviceWORKING CONDITIONSAbility to work flexible shifts which may include nights and weekendsPHYSICAL REQUIREMENTSAbility to lift up to 50 poundsAbility to climb ladderThe above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.J2WRTLWhy work in a Shoppers Drug Mart store?Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation's evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.