Bilingual Customer Service Representative

Job Description


We are pleased to assist our client in seeking a Bilingual Customer Service Representative, for their Mississauga (medical office) location.Our client is committed to helping people live their best possible life through the power of health. For more than 130 years, our client has brought new products and technologies to the world — in nutrition, diagnostics, medical devices and branded generic pharmaceuticals, creating more possibilities for more people at all stages of life, with over 100,000 employees who are working to help people live not just longer, but better, in more than 160 countries which they serve.KEY RESPONSIBILITIES: • Promotes Customer Satisfaction – Build Strong Customer Relationships• Efficiently answers in bound calls from customers and sales force• Identifies customer needs and most effective method of meeting those needs• Respond promptly to customer inquiries and requests• Promotes good relationships with external and internal customers• Displays active awareness and concern for the customer• Participates actively in domestic product distribution and returns• Processes customer orders and returns in accordance with established procedures• Trace’s shipments and advises of order status• Research and processes credit requests• Supports the sales teams• Participates in improving quality and productivity• Adheres to procedure and quality standards• Backs up other customer service representatives• Works efficiently with others to meet objectives of the group and company• Participates in special projects and other duties related to customer service and sales administration as requested• Employee will be vigilant and responsible to keep themselves current with all company procedures that apply to their job function. Education/Experience: College, two years or equivalent1 to 3 years’ experience as a bilingual CSR Knowledge/Skills: • Proven high level of interpersonal and communication skills• Fluently bilingual in French and English and strong written skills in both• Knowledge of MS Office specifically Word, Excel and PowerPoint• Knowledge of the SAP environment• Demonstrates good mathematical, record keeping, organizational and problem solving skills• Strong general knowledge of order processing techniques and material distribution process• General knowledge of shipping/receiving processing techniques• Demonstrates ability to handle multiple tasks and consistently meet deadlines• Demonstrates commitment to provide quality service to the customer and active awareness of customer needs• Strong order entry experience in a fast paced environment• Medical terminology would be an asset, but not a requirement This is a permanent role which is currently 50% in office / 50% remote. When office returns to 100%, there may be an option to work from home (1-2 days per week), with management approval. There will be testing of fluency in French, both written and verbal. Salary for this role is $55,000 with benefits (health, dental, drugs, life insurance), and short and long term disability, included stock purchase plan, RRSP and 3 weeks’ vacation – January 2022. Hours are 37.5 – Monday to Friday. If you are interested in this role, and you meet the above criteria and requirements, please email your current and updated resume as soon as possible. Audene WalkerAssociate MaxSys Staffing & ConsultingHalifax, NStel: 902-444-3305 fax: DEDICATED TO OUR CLIENTS / COMMITTED TO OUR PEOPLE

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