Job Title Customer Service
Category Customer Service Representatives
Few hotels can rival the elegance, European charm, and hospitality of The Sutton Place Hotel Vancouver. Situated in the heart of downtown Vancouver, The Sutton Place Hotel Vancouver has over 560 guest rooms and suites, approximately 15,000 sq. ft. of meeting/event space, and its spectacular setting allows guests to experience exceptional service with first-class amenities, from a personal concierge to a signature restaurant Boulevard Kitchen & Oyster Bar, complete beauty center at Vida Spa and Wine Merchant. Set against a majestic backdrop of mountains and sea, and with the city's famous shopping, business, arts, and entertainment districts just steps away, guests will experience the perfect blend of luxury and cosmopolitan ambience. With its opulent surroundings, The Sutton Place Hotel Vancouver brings a taste of Europe to one of North America's most beautiful cities.
The Sutton Place Hotel Vancouver has been voted 'BC's Leading Hotel' at the World Travel Awards, has been listed as one of Travel + Leisure's Top 500 in the World's Best Hotels, and is a perennial Cond Nast Traveler Gold List favorite.
We are currently considering candidates for the following position:
The successful candidate will work closely with the Front Desk Manager and other Assistant Managers in leading the daily operations of the Front Desk team, and responsibilities will include maintenance of service standards & guest satisfaction at the highest level; motivation, training, and development of team members; guest obsessed management program, administrative duties such as daily statistic reports, front desk accounting, reservation management, payroll, scheduling; leading emergency response procedures.
Excellent opportunity for an energetic, self-motivated, team-oriented leader, with minimum 2 years Front Desk supervisory experience in a similar environment. Candidate must have exceptional guest service and communication (both verbal and written) skills, and strong attention to detail, as well as proven leadership and problem-solving abilities. Some Post-Secondary education is required, preferably in a recognized Hospitality Program. Flexibility in shifts is essential, some nights will be required. Strong knowledge of computer systems required, OPERA (or similar) and additional languages are preferred.
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.
You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.
**Applications will not be accepted via email or in person.