Agile Business Analyst - Financial Contact Centre Project

Job Description

Description

Agile Business Analyst - Financial Contact Centre Project

On behalf of our client in the Banking Sector, PROCOM is looking for an Agile Business Analyst - Financial Contact Centre Project.

Agile Business Analyst - Financial Contact Centre Project

Job Description

Support Business Analysis functions within medium-tier projects, with moderate risk and multiple stakeholders across multiple Lines of Business
Work collaboratively with Stakeholders including business, technology, and compliance partners to support project benefits and changes to business processes, policies and systems
Knowledge and experience following Scaled Agile Framework Delivery methodologies,

Requirements Management Discipline, PDLC and SDLC methodologies
Apply a variety of elicitation techniques to probe, challenge, understand business needs and translate them into quality business requirements
Provide leadership, guidance and support in defining the business needs, business benefits, and problem/opportunity statements based on strategic drivers
Create and maintain a business analysis plan of requirements activities (including documenting a Business Strategy)
Proactively identify and track requirements risks, issues, assumptions, dependencies, constraints and anticipate and effectively manage risks related to requirements
Identify, validate and document current state processes
Understand the difference between functional and non-functional requirements
Provide strategic recommendations for business applications and procedures
Lead a diverse range of stakeholders; communicates effectively by adapting style and technique to a diverse audience
Communicate progress on BA work packages, including requirements management, in a concise and timely manner, escalating issues to project manager, partners and people manager where appropriate
Support Business Systems Analyst activities that include assisting with questions related to business requirements in order to build system requirements
Support Quality Assurance activities that include reviewing the test plan and test cases and provide guidance on testing and defect reporting
Support change management and overall project readiness activities

Agile Business Analyst - Financial Contact Centre Project Mandatory Skills

Strong organizational skills, capable of multitasking and ability to deliver high quality work under pressure

Ability to problem-solve, influence, collaborate and negotiate to deliver results
Deliver/support any project that are identified by the application team
This team is focused on the call center, online text supports, etc. (AKA any way the customer communicates with the business)
Working with internal partners and some vendors
Gathering requirements
Experience in managing Agile Projects (from a BA/project ownership perspective)
Knowledgeable in business analysis and project practices and tools (MS Project, Visio, Use Case Modeling)
Knowledge of Agile requirement/user story management tools (Confluence/JIRA)
Excellent written and verbal communication skills that demonstrate clarity and accuracy
Skilled in meeting facilitation - a few times a week

Agile Business Analyst - Financial Contact Centre Project Nice to Have Skills

Previous banking experience

Experience working as a business analyst in a financial ronment is an asset
Knowledge and understanding of current industry and/or business trends related to the Business Analysis discipline is an asset
Certification in Business Analysis is an asset

Agile Business Analyst - Financial Contact Centre Project - Assignment Start Date

ASAP 6 months to start

Agile Business Analyst - Financial Contact Centre Project - Assignment Location

Toronto, ON Work Remotely
 
 
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