Communication Clerk

Job Description


Requisition ID: 157862

Position Number: 20032324

Posting End Date: November 9, 2020

City: Winnipeg

Site: Riverview Health Centre

Work Location: Riverview Health Centre

Department / Unit: Communication Centre - RHC

Job Stream: Clinical Support

Union: CUPE-500

Anticipated Start Date: 11/28/2020

FTE: 0.60

Anticipated Shift: Days;Evenings;Weekends

Daily Hours Worked: 7.50

Annual Base Hours: 1950

Salary: $18.649, $19.209, $19.785, $20.379, $20.990, $21.620

Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care.

Position Overview

Under the direction of the Manager, Health Information and Communication Services and general supervision of the Coordinator, Communication Services, the Communication Clerk is responsible for general reception and switchboard functions, responding to emergency code situations and other clerical duties as assigned.


  • Previous experience in a health care setting preferred.

  • Previous experience in a similar position preferred.

Education (Degree/Diploma/Certificate)

  • Grade XII graduate diploma, Manitoba Standards required.

  • Medical terminology certificate from a recognized college or university required.


Not Applicable

Qualifications and Skills

  • Demonstrated knowledge of medical terminology.

  • Ability to maintain confidentiality

  • Ability to retain composure and respond swiftly to emergency situations.

  • Proficiency in Microsoft Office Suite of applications, including Word and Excel.

  • Proficiency in Microsoft Outlook and the use of the Internet.

  • Ability to keyboard accurately at 40-50 wpm.

  • Ability to provide superior customer service.

  • Demonstrated excellence in English written and verbal communication skills.

  • Demonstrated ability to deal effectively with a variety of people.

  • Ability to establish and maintain positive interpersonal relationships.

Physical Requirements

  • Physical and mental health to fulfill the responsibilities of the position.

  • Must have 20/20 vision (uncorrected or corrected) and the ability to distinguish colors.

  • Must be able to pass a standardized hearing test if required.

The Collective Agreement this position is covered under, is identified by the Union noted above. As a result of The Health Sector Bargaining Unit Review Act, the bargaining agent for this position may differ from the Union identified. In the event you have any questions, please contact your site Human Resources Department.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Grace Hospital, Middlechurch Home of Winnipeg, Pan Am Clinic, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services.

Interviewed candidates may be called upon to participate in a skills assessment.

Any application received after the closing time will not be included in the competition.


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